Disclaimer
Last updated: July 17, 2026
General Information
The information provided on the Sonqen website is intended to help customers understand our lighting products, store policies, ordering process, and customer service options.
Sonqen makes reasonable efforts to keep website information accurate and current. However, product information, availability, pricing, descriptions, specifications, images, and other website content may occasionally contain errors or require updates.
Nothing on this website is intended to replace professional, technical, electrical, or legal advice.
Product Information
Sonqen offers lighting products, including chandeliers, pendant lights, wall lights, and related lighting products.
Customers should review the product description, measurements, materials, specifications, installation requirements, and compatibility information before placing an order.
Product images are provided for reference. The appearance of colors, finishes, brightness, and other visual details may vary depending on screen settings, lighting conditions, and the environment in which the product is viewed or installed.
Lighting Installation and Use
Lighting products must be installed, operated, and maintained according to the product instructions and applicable safety requirements.
Customers are responsible for confirming that a product is appropriate for their intended location and electrical system. Installation involving electrical wiring should be completed by a suitably qualified professional when required or appropriate.
Sonqen is not responsible for problems caused by incorrect installation, unauthorized modification, misuse, improper maintenance, or use that does not follow the product instructions.
Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable law.
Website Availability
Sonqen works to keep its website accessible and operational. However, uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, technical issues, service interruptions, security updates, or circumstances outside Sonqen’s reasonable control.
Prices and Availability
Product prices and availability may change. The price displayed during checkout is the price used for the order unless an obvious technical or pricing error is identified.
Adding a product to a shopping cart does not reserve the product or guarantee its availability. An order is not considered shipped until the customer receives a shipping confirmation email.
Delivery Estimates
Shipping and delivery dates displayed on the website are estimates rather than guaranteed arrival dates.
Sonqen’s standard estimated delivery period is 8–11 business days, consisting of 1–2 business days of handling time and 7–9 business days of transit time.
Carrier disruptions and other circumstances outside Sonqen’s reasonable control may affect delivery times. Complete information is available in the Shipping Policy.
External Services and Links
The Sonqen website may use or link to services operated by third parties, including payment providers, shipping carriers, or other service providers.
Third-party websites and services are governed by their own terms and privacy practices. Sonqen does not control the content or availability of independently operated third-party websites.
Policy Information
This Disclaimer should be read together with Sonqen’s Shipping Policy, Return and Refund Policy, Payment Policy, Privacy Policy, and Terms and Conditions.
If information on another page conflicts with an official Sonqen policy, the applicable official policy should be reviewed for the complete terms.
Changes to This Disclaimer
Sonqen may update this Disclaimer when website content, store practices, or applicable requirements change.
The revised version will be posted on this page with an updated revision date.
Contact Information
For questions about this Disclaimer or information displayed on the website, contact Sonqen using the details below.
Store Name: Sonqen
Business Address: 5615 Carpinteria Ave, Carpinteria, CA 93013, United States
Email: info@sonqen.com
Operation Hours: Monday–Friday, 10:00 AM–5:00 PM (GMT-8)
Expected Response Time: Within 48 business hours