About Us
Welcome to Sonqen
Sonqen is an online lighting store serving customers throughout the United States. We offer a selection of chandeliers, pendant lights, wall lights, and related lighting products designed for different rooms, layouts, and interior settings.
Lighting plays an important role in how a space looks, feels, and functions. Our goal is to make it easier for customers to explore lighting options and find products that suit their practical needs and personal preferences.
What We Offer
Our store focuses on lighting products that can be used in residential and other suitable interior spaces. Our product selection includes statement lighting, suspended lighting, wall-mounted lighting, and related products intended to support different lighting needs.
Each product page is intended to provide customers with relevant information before they place an order. Customers should review the available product descriptions, measurements, materials, specifications, installation details, and other listed information to determine whether a product is appropriate for their space.
Because lighting products may differ in size, design, mounting requirements, and electrical compatibility, customers are encouraged to review all available details carefully before completing a purchase.
Our Mission
Our mission is to provide customers with a clear, transparent, and dependable way to shop for lighting products online.
We aim to support informed purchasing decisions by presenting useful product information and maintaining accessible policies covering shipping, payments, returns, exchanges, cancellations, refunds, and customer support.
We believe customers should be able to understand the terms of their purchase before placing an order. For this reason, we work to keep our store information and customer policies clear, consistent, and easy to locate.
Our Approach to Customer Service
Sonqen is committed to providing professional and respectful customer support throughout the ordering process.
Customers may contact us with questions about products, order processing, shipping, tracking, delivery, returns, exchanges, cancellations, refunds, or payment-related matters.
Our customer service team is available during our stated operation hours, and we aim to respond to customer inquiries within 48 business hours.
Ordering and Delivery
Orders are processed on business days from Monday through Friday.
Our order handling time is 1–2 business days, followed by an estimated transit time of 7–9 business days. The total estimated delivery time is 8–11 business days.
Sonqen provides free standard shipping for eligible orders shipped within the United States. After an order has shipped, customers receive an email containing a tracking link.
Delivery estimates are provided to help customers plan for their orders, but they are not guaranteed arrival dates. Carrier operations and circumstances outside our reasonable control may affect the final delivery date.
Returns, Exchanges, and Refunds
Eligible return requests may be submitted within 30 days from delivery.
Returns must be reviewed and approved before a product is sent back. After approval, Sonqen provides a prepaid downloadable return shipping label at no cost to the customer. Customers must download, print, and attach the label to the return package before shipping the product according to the provided instructions.
Exchanges are available for eligible products. Sonqen does not charge a restocking fee for approved returns or exchanges.
After a returned product is received, it is inspected within 1–3 business days. When the return passes inspection and the refund is approved, the refund is processed within 10 business days after inspection and approval.
Refunds are issued in USD to the original payment method.
Payment Options
Sonqen accepts Shop Pay, Apple Pay, Google Pay, PayPal Wallet, Visa, Mastercard, American Express, Diners Club, and Discover.
All prices, payments, and refunds are processed in United States dollars (USD). Customers should review their billing, shipping, and order information carefully before completing checkout.
Our Commitment to Transparency
We understand that trust is important when shopping online.
Sonqen aims to provide customers with accurate business information, clearly stated policies, realistic delivery estimates, accessible contact information, and straightforward explanations of the ordering and return processes.
We avoid making unsupported promises about delivery dates, product performance, certifications, warranties, or guarantees. Customers should review the relevant product page and store policies for the terms that apply to their purchase.
Product Selection and Responsibility
Customers are responsible for confirming that a lighting product is suitable for their intended space, installation location, and electrical system.
Product appearance may vary depending on room lighting, screen settings, viewing conditions, and the surrounding environment. Customers should review the listed measurements and specifications before ordering.
Where electrical installation is required, customers should follow the product instructions and use a suitably qualified professional when appropriate.
Contact Sonqen
For questions about our store, lighting products, orders, shipping, tracking, payments, returns, exchanges, cancellations, or refunds, please contact us using the information below.
Store Name: Sonqen
Business Address: 5615 Carpinteria Ave, Carpinteria, CA 93013, United States
Email: info@sonqen.com
Operation Hours: Monday–Friday, 10:00 AM–5:00 PM (GMT-8)
Expected Response Time: Within 48 business hours
Thank you for visiting Sonqen. We appreciate the opportunity to assist you with your lighting needs.